To change the root password of your VPS, follow the steps below for the full VPS password change guide.

Changing the VPS Root Password

To change the root password of your VPS, proceed with the following steps.

1. Head over to Hivelocity.net and login to the customer portal.
2. Once you’ve gone through the login process. The screen below will appear, listing all of your current devices. 
   1. You can note which device is VPS and which is a dedicated server by looking at the “Type” column as needed.

       

      

3. Press on the device of interest that you wish to change the VPS password for. For this example, we will select device 33890 from the list.
4. Power off the VPS by pressing the “Power Off” button.

    

   

5. Press on the “Admin” tab.
6. Press on the “Reset Password” button under the “Password Reset” section at the bottom of the page.

    

   

7. Once step 6 is performed, a notification will appear on the screen to inform you that an email has been sent with a link to confirm the password change.
8. Check your inbox for the email and proceed to press on the link accordingly. This step will reset your password which will appear in the main device page about 5-10 minutes later.

    

   

9. Proceed to power on your VPS and test the new password you’ve been provided.

The post VPS Password Change Guide appeared first on Hivelocity Hosting.

An ISO file is an archive file that contains an identical copy of data found on an optical disc, such as a CD or DVD. ISO files are often used to distribute large programs and operating systems that are intended to be burned to an optical disc or mounted as a virtual disc. A virtual disc is a software simulation of a physical disc that can be accessed by applications as if it were a real disc.

The VPS can use an ISO file as a source of installation media or as a virtual disc drive. To use an ISO file in your VPS, you will need to attach the ISO file to the virtual CD/DVD drive of the VM. The instructions below will explain how to do so in the Hivelocity customer portal.

Custom ISO Management

To upload and manage ISOs with your VPS, proceed with the following steps.

1. Head over to Hivelocity.net and login to the customer portal.

2. Once you’ve gone through the login process. The screen below will appear, listing all of your current devices. 

1. 1. You can note which device is VPS and which is a dedicated server by looking at the “Type” column as needed.

3. Click on the device ID you wish to upgrade, for this example, we will select device 31497 from the list above.

4. In the next page, proceed to select “Custom ISOs”.

5. In the next page you will be able to view existing ISOs that are able to be used with all of your VMs as those are account-wide, along with the option to upload an ISO, as marked in the image below.

6. Once you’ve clicked on the “Upload ISO” button, a popup window will appear where you will be required to enter the details and link of the ISO, along with checking the box if the ISO is bootable.

7. Click the “Register” button and the ISO will begin to upload to your VPS portal, as shown below.

8. Once the upload is complete, you will be able to view, attach, and delete the ISO as needed.

9. Continue to click the “ATTACH” button on the ISO you’ve uploaded.

10. You will be prompted to confirm if you wish to attach that ISO to your VPS, confirm if accurate.

11. A confirmation message will appear once the attachment has been completed. A CD icon will appear next to the ISO to indicate that it is attached to your system as well.

12. Proceed to reboot your VPS and click the “Console” button to view the VPS with the attached ISO.

13. Once you’re done with the ISO, proceed to click on the “DETACH” button and proceed to restart your VPS.

The post VPS Custom ISO Management appeared first on Hivelocity Hosting.

A VPS is a virtual machine that runs on a shared physical server with other VPSs. A virtual console of a VPS is a feature that allows you to access and control your virtual private server (VPS) from Hivelocity using a web browser.

If you are currently experiencing issues with your VPS virtual console, please follow the instructions below in an attempt to resolve them.

Steps for Troubleshooting a Virtual Console

Attempt the following steps if you’re experiencing a VPS issue.

1. Clearing your browser cache
   1. Google Chrome Instructions
   2. Microsoft Edge Instructions
   3. Mozilla Firefox Instructions
2. Using a different browser – in an attempt to isolate the issue to the current browser being used.
3. Using a different device – in an attempt to isolate the issue to the current device being used.
4. Using a different Internet Service Provider – in an attempt to isolate the issue to the current internet service provider routes that are being used to reach your VPS.

In the event that the above did not help initializing the virtual console of your VPS, please reach out to the Hivelocity support team as they are available 24/7 to assist. The team can be reached by following the methods listed below.

• Via Phone: Toll Free (888) 869-4678
• Via Chat: You can use the chat feature on the website or from your customer portal once you’ve signed in to your account.
• Via the Customer Portal: From within your customer portal you can press on the “Support” tab and proceed to create a support ticket to our support team.

– by Pascal Suissa

The post My VPS’s Virtual Console is not Working – What Can I Do? appeared first on Hivelocity Hosting.

An operating system is a software that manages the hardware and software resources of a computer. It provides a common interface for applications to interact with the hardware, and performs tasks such as memory management, process scheduling, file system management, security, and networking. Some examples of popular operating systems are Windows, Linux, macOS, Android, and iOS.

You can load any OS of choice on your VPS using the custom ISO management feature within the customer portal, however, Hivelocity offers a wide selection of operating systems for you to choose from. A short explanation of each is detailed below for you when considering which OS to install on your Hivelocity VPS.

Offered Operating Systems

The image below displays the currently available operating systems to choose from when reloading your VPS. Note that the offered items on the list can change at any time so what is listed below might be slightly different than what you are seeing on the website. We will attempt to update this list as soon as changes become available.

Pros and Cons of Each OS offered With Your VPS

Rocky Linux

Please review the recent announcements made by Red Hat and how it is affecting Rocky Linux in the following article – https://rockylinux.org/news/2023-06-22-press-release/.

Rocky Linux is a community-driven Linux distribution that aims to provide a stable, secure, and reliable alternative to CentOS, which has shifted its focus to CentOS Stream. Rocky Linux is compatible with Red Hat Enterprise Linux (RHEL) and inherits its features and benefits. However, Rocky Linux also has some drawbacks that users should consider before choosing it as their server operating system.

Some of the pros of using Rocky Linux server version are:

• Free and open source, which means users can modify, distribute, and contribute to the project without any restrictions or fees.
• Compatible with RHEL and CentOS, which means users can easily migrate their existing applications and data to Rocky Linux without any major changes.
• Supported by a large and active community of developers, testers, and users who are committed to maintaining the stability and security of the distribution.
• long-term support (LTS) for each release, which means users can enjoy regular updates and patches for up to 10 years.

Some of the cons of using Rocky Linux server version are:

• Relatively new and untested, which means it may have some bugs or issues that are not yet resolved or reported.
• May not have all the features or packages that users need or want, especially if they are looking for cutting-edge or experimental technologies.
• May not have official or commercial support from vendors or providers, which means users may have to rely on the community or third-party sources for help or guidance.

AlmaLinux

Please review the recent announcements made by Red Hat and how it is affecting AlmaLinux in the following article – https://almalinux.org/blog/future-of-almalinux/.

AlmaLinux is a free and open-source Linux distribution that aims to provide a stable and secure server operating system. It is binary compatible with Red Hat Enterprise Linux (RHEL), which means that it can run the same software and packages as RHEL. However, unlike RHEL, AlmaLinux does not require a subscription or license fee to use. This makes it an attractive option for users who want to enjoy the benefits of RHEL without paying for it.

However, AlmaLinux also has some drawbacks that users should be aware of. One of them is that AlmaLinux is relatively new and has not been tested as extensively as RHEL. This means that there may be some bugs or compatibility issues that have not been discovered or fixed yet. Another drawback is that AlmaLinux does not have the same level of support and documentation as RHEL. Users may have to rely on the community forums or third-party vendors for help and guidance. Additionally, AlmaLinux may not receive the same security updates and patches as RHEL, which could expose users to potential vulnerabilities and threats.

Some of the advantages of using AlmaLinux server version are:

• Supported by a large and active community of developers and users, who can provide help and feedback.
• Free and open source, which means that anyone can use it without paying any fees or licenses.
• Regularly updated and maintained, which ensures that it has the latest security patches and bug fixes.

However, AlmaLinux server version also has some drawbacks, such as:

• Relatively new, which means that it may have some compatibility issues or bugs that are not yet resolved.
• May not have some features or functionalities that are available in other Linux distributions, such as Ubuntu or Debian.
• May require some technical skills and knowledge to install and configure, especially for beginners or non-experts.

Debian

Debian is one of the most popular Linux distributions for servers. It is known for its stability, security, and large software repository.

Some of the advantages of using debian server version are:

• Long support cycle, which means that it receives security updates and bug fixes for several years after its release.
• Minimal installation option, which allows users to customize their system according to their needs and preferences.
• Strong community support, which provides helpful resources and documentation for users and developers.

However, debian server version also has some drawbacks, such as:

• Slower release cycle, which means that it may not have the latest versions of some software packages or features.
• Strict policy on free software, which excludes some proprietary or non-free software from its official repository.
• Steep learning curve, which may require users to have some technical knowledge and skills to configure and maintain their system.

Ubuntu

Ubuntu is one of the most popular Linux distributions for servers, and for good reasons. It offers a stable, secure, and easy-to-use platform that can run various applications and services.

Some of the pros of using Ubuntu server version are:

• Large and active community that provides support, documentation, and updates.
• Long-term support (LTS) release cycle that ensures stability and compatibility for five years.
• Rich repository of software packages that can be installed with a simple command.
• Flexible and customizable system that can be tailored to specific needs and preferences.

Some of the cons of using Ubuntu server version are:

• May not be compatible with some hardware or software that are designed for other Linux distributions or operating systems.
• May require more resources than other Linux distributions, especially if using a graphical user interface (GUI).
• May have some security vulnerabilities that need to be patched regularly.
• May have some bugs or issues that affect its performance or functionality.

Windows Server

Windows Server is a family of operating systems developed by Microsoft that are designed to run on servers. Windows Server offers various features and benefits for businesses, such as security, reliability, scalability, and compatibility. However, Windows Server also has some drawbacks, such as cost, complexity, and vulnerability.

Some of the pros of using Windows Server are:

• Widely used and supported by many applications and hardware vendors, which makes it easier to find compatible solutions and troubleshoot issues.
• User-friendly interface and familiar tools, such as PowerShell, Active Directory, and Group Policy, which can simplify administration and management tasks.
• Built-in security features, such as Windows Defender, BitLocker, and Firewall, which can help protect the server from malware, data breaches, and network attacks.
• High availability and scalability options, such as failover clustering, load balancing, and virtualization, which can improve performance and reliability.

Some of the cons of using Windows Server are:

• Expensive to purchase and maintain, as it requires licensing fees, hardware upgrades, and regular updates.
• Can be complex to configure and operate, as it involves many components and settings that can affect the functionality and security of the server.
• Vulnerable to cyberattacks, as it is a popular target for hackers and malware. Windows Server also has a history of bugs and vulnerabilities that can compromise the server.

– by Pascal Suissa

The post The Pros and Cons of the Operating Systems Offered with Your VPS appeared first on Hivelocity Hosting.

VPS usage statistics can help users monitor their server performance and resource consumption. Some of the common metrics that Hivelocity VPS users can track are CPU utilization, memory utilization, disk utilization, and CPU load values.

These statistics can help users optimize their server configuration, troubleshoot issues, and plan for future growth. To view the usage statistics of your Hivelocity VPS, proceed with the steps below.

Viewing the VPS Usage Statistics

To view your VPS usage statistics, proceed with the following steps.

1. Head over to Hivelocity.net and login to the customer portal.
2. Once you’ve gone through the login process. The screen below will appear, listing all of your current devices.
   1. You can note which device is VPS and which is a dedicated server by looking at the “Type” column as needed.
      
3. Press on the device ID you wish to view the usage statistics with, for this example, we will select device 31498 from the list above.
4. In the next screen, you can view further information regarding your VPS along with the option to press the “Metrics” link.
5. Once you’ve pressed the “Metrics” link, you will be directed to the page below which will display usage statistics involving your VPS.
   1. Note that there is another section on the page involving disk utilization.
      

6. The usage statistics can be filtered to display value from Today, Yesterday, 30 Days, and a custom range.

7. The following four sections are available to view usage statistics.

   1. Server Load – Will display a measure of how much work a server is performing at that given time. A high server load can result in poor performance and slow response time.

      1. More information about server load can be found in the following article – https://www.hivelocity.net/kb/understanding-the-server-load-metric/.

   2. CPU Utilization – Will display the percentage of the server’s processing power used by applications and processes running on it

   3. Memory Utilization – Will display the usage value of the available memory resources in the system.

   4. Disk Utilization – Will display the disk usage values as the drive is used by the system.

It is important to note that some or all data may fail to report, particularly after a new provision or reinstall. For information involving current usage values, please reach out to the Hivelocity’s Support team to retrieve the information as needed.

– by Pascal Suissa

The post Where Can I Find My VPS Usage Statistics and What Do They Mean? appeared first on Hivelocity Hosting.

Congratulations on acquiring a new VPS with Hivelocity. As you are eager to begin working with your VPS, the login information, involving a username and password, will be required for server access. The information below will describe how to acquire the new VPS credentials.

Reviewing My VPS Credentials

To view your new VPS credentials, proceed with the following steps.

1. Head over to Hivelocity.net and login to the customer portal.
2. Once you’ve gone through the login process. The screen below will appear, listing all of your current devices.
   1. You can note which device is VPS and which is a dedicated server by looking at the “Type” column as needed.
      
3. Press on the device ID you wish to upgrade, for this example, we will select device 31498 from the list above.
4. Note that in the next page, marked “Device Details”, you will find a blue bar in the middle of the screen with the text “View Temporary Login Details”, as shown below.
   
5. Pressing on the text in the blue bar will display your new VPS credentials. Note that you can then proceed to use the Virtual Console to gain access to the new system or use the SSH information to proceed.
   

– by Pascal Suissa

The post Where Can I Find My New VPS User Credentials? appeared first on Hivelocity Hosting.

Congratulations on purchasing a virtual private server from Hivelocity! Our system will normally process the provisioning of your system in a timely manner. Rarely, it can happen that the provisioning process of your VPS can take a little longer than expected, and that can be very frustrating. Do not worry, our Support team is available 24/7 to assist with your order.

There are few things you could do to check on the current state of your VPS order. Please view the steps below to assist you in inspecting the order.

Inspecting the VPS Order Status

1. Head over to Hivelocity.net and log in to myVelocity.
2. Once you’ve gone through the login process. The screen below will appear, listing all of your current devices, along with your most recent orders.
   

3. In the event that this process is taking longer than you expect or are familiar with, you can reach out to our team via the following methods. Once you’ve contracted a Hivelocity team member, they can then inspect the status of the order and assist with moving it along.
   1. Via Phone: Toll Free (888) 869-4678
   2. Via Chat: You can use the chat feature on the website or from your customer portal once you’ve signed in to your account.
   3. Via the Customer Portal: From within your customer portal you can press on the “Support” tab and proceed to create a support ticket to our support team.

1. – by Pascal Suissa

The post My VPS Order is Taking Too Long – What Can I Do? appeared first on Hivelocity Hosting.

A VPS is a virtual machine that runs on a shared physical server with other VPSs. A virtual console of a VPS is a feature that allows you to access and control your virtual private server from Hivelocity using a web browser. 

Using a virtual console you can perform various tasks on your VPS, such as installing software, configuring settings, troubleshooting issues, and rebooting the system. The usage of a virtual console can be very useful when you cannot access your VPS through other methods, such as SSH or FTP, and in instances where network connectivity is lost.

Accessing the VPS Virtual Console

To Access your VPS virtual console, follow these 5 steps:

1. First, head over to Hivelocity.net and log in to the myVelocity customer portal.
    
2. Once you’ve gone through the login process, the screen below will appear, listing all of your current devices.
     
   1. You can note which device is VPS and which is a dedicated server by looking at the Type column as needed.
       
      
       
3. Select the device ID you wish to use the virtual console with. For this example, we will select device 31498 from the list above.
    
4. In the next screen, you can view further information regarding your VPS along with the option to press the Console button which will open a new window within your virtual console.
    
   
    
5. With the virtual console open, we can then proceed to log in to your VPS from the browser.
    
   
   

Important Usage Information 

It is important to note the following items when using the virtual console for your VPS:

1. If you close the console window and open it again, you will be logged into the active shell and return to the same spot you’ve left it. When you are done working with the virtual console, make sure to logout from your user account using Ctrl+D.
    
2. Pasting text into the virtual console will not work. You have to type commands and passwords character by character. 
    
   
   

– by Pascal Suissa

The post How to Use the Virtual Console with Your VPS appeared first on Hivelocity Hosting.

We understand there may come a time when you might wish to discontinue a VPS and proceed with its cancellation. Thankfully, this process is as simple as can be. Just follow the steps below to cancel your VPS at any time.

Canceling Your VPS

To cancel your VPS, follow these 7 steps:

1. First, head over to Hivelocity.net and log in to the myVelocity customer portal.
    
2. Once you’ve gone through the login process, the screen below will appear, listing all of your current devices. 
    
   
   1. You can note which device is VPS and which is a dedicated server by looking at the Type column as needed.
       
      
       
3. Locate and select the device ID you wish to cancel. For this example, we will select device 31498 from the list above.
    
4. Next, proceed to the Admin tab in the menu, as marked below.
    
   
    
5. Once in the Admin tab of your device, select the Cancel Service button.
     
6. A new popup window will appear displaying information prior to your cancellation. You will need to fill in a reason for leaving and make any comments you deem necessary.
    
   
    
7. When you’re done, select the Proceed to Cancel button which will send the cancellation request. 

– by Pascal Suissa

The post How to Cancel Your VPS appeared first on Hivelocity Hosting.

Using the Virtual Console Feature 

To access your VPS virtual console, follow these 5 steps:

1. First, head over to Hivelocity.net and log in to the myVelocity customer portal.
    
2. Once you’ve gone through the login process, the screen below will appear, listing all of your current devices. 
    
   
   1. You can note which device is VPS and which is a dedicated server by looking at the Type column as needed.
       
      
       
3. Click on on the device ID you wish to use the virtual console with. For this example, we will select device 31498 from the list above.
    
4. On the next screen, you can view further information regarding your VPS along with the option to press the Console button which will open a new window with your virtual console.
    
   
    
5. With the virtual console open, we can then proceed to log in to your VPS from the browser.

Using the Windows Remote Desktop Connection Software

Within Windows you can use the Remote Desktop Connection app which comes installed with most Windows operating systems. First you will need to acquire your VPS credentials and then proceed to use the built-in app.

To view your new VPS credentials, follow these 11 steps:

1. Head over to Hivelocity.net and log in to the myVelocity customer portal.
    
2. Once you’ve gone through the login process, the screen below will appear, listing all of your current devices. 
    
   
   1. You can note which device is VPS and which is a dedicated server by looking at the “Type” column as needed.
       
      
       
3. Press on the device ID you wish to upgrade. For this example, we will select device 31498 from the list above.
    
4. Note that on the next page, marked Device Details, you will find a blue bar in the middle of the screen with the text View Temporary Login Details, as shown below:
    
   
    
5. Pressing on the text in the blue bar will display your new VPS credentials. You can then proceed to use the Virtual Console to gain access to the new system or use the SSH information to proceed.
    
   
    
6. With the information above, open the Remote Desktop Connection app in your Windows OS on your workstation.
    
   
    
7. Proceed to enter your VPS IP and the port given to you for access. An example would be your IP address followed by a colon and the port number (111.222.333.444:33890).
    
8. Once the information has been filled, press the Connect button.
    
9. A security popup will require you to enter your VPS password to log in. Do so and then press OK.
    
   
    
10. The next screen will involve accepting connections to the VPS. Press the Yes button.
     
    
     
11. Once you’ve accepted the previous message, the Windows OS will load and you will find yourself in your new VPS desktop, as shown below.
     
    
    

– by Pascal Suissa

The post How to Remotely Access Your Windows Server on Your VPS appeared first on Hivelocity Hosting.

Whether you’d like to change your OS to Rocky Linux, Ubuntu, or any of the other distributions we offer, you have the option to request a new installation of an OS to replace the existing OS in your current setup at any time. This OS installation operation is called a Reload and can be done via the customer portal by following the steps detailed below.

Requesting a Reload

To reload your VPS, follow these 10 steps:

1. First, head over to Hivelocity.net and log in to the myVelocity customer portal.
    
2. Once you’ve gone through the login process, the screen below will appear, listing all of your current devices. 
    
   
   1. You can note which device is VPS and which is a dedicated server by looking at the Type column as needed.
       
      
       
3. Press on the device ID you wish to reload. For this example, we will select device 31498 from the list above.
    
4. Before we can proceed with the reload, if your VPS is currently powered on, it will need to be powered down as shown below:
    
   
    
5. To power down the VPS you can use the following two methods.
    
   
   1. Press the Power Off button in the device page.
       
   2. Open the virtual console, log in to your root account, and run the command shutdown which will power down your VPS within a few minutes.
       
6. Now, refresh the page to check on the status of the VPS. Once the green ON  indicator has changed to a gray OFF you will then be able to proceed with the reload.
    
7. Press the Reload button within the device page, as shown below:
    
   
    
8. A new popup window will appear where you can ensure that you’ve selected the correct VPS, choose the OS of choice, and confirm that you understand that the VPS will shut down and that all data on the VPS will be deleted in the process.
    
   
    
9. If required, there are advanced options that can be viewed by pressing the Advanced Options button to provide features such as customizing an SSH key that you’ve setup with your Hivelocity account.
    
10. When you’re ready, press the Submit button and your VPS will proceed with the reload process. *Note: this process can take some time so monitor the progress in your devices list within the customer portal and your email inbox as a confirmation email will be sent out upon completion.
     
    

– by Pascal Suissa

The post How to Request a New Operating System for Your VPS appeared first on Hivelocity Hosting.