Auto Responder - Knowledge Base Archives - Hivelocity Hosting

Creating an Autoresponder in Hsphere

Steve Eschweiler — Sun, 05 Dec 2010 06:01:08 +0000

Watch this tutorial to learn how to create an autoresponder in Hsphere.

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How do I setup an Auto Responder?

Steve Eschweiler — Sat, 13 Nov 2010 20:56:11 +0000

Solution

1. Login to your control panel (https://www.yourdomain.com:2082)

2. Click on the “Mail” link. This will display “Mail Manager Main Menu” screen.

3. Click on “Auto-responders“

4. Click on “Add Auto Responder“

5. Enter the “Email Address” to send the auto response

6. Enter the “From” name, (for example, my company)

8. Enter a “Subject“, (for example, thank you)

9. Enter your message in the “Body“

10. Click on “Create/Modify” to create the auto responder.

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What is an Email Auto Responder?

Steve Eschweiler — Sat, 13 Nov 2010 20:55:01 +0000

Solution

Email auto responders will automatically send a customized auto response (that you compose) to any visitor who emails to the specific email address. More specifically, automated responses are sometimes used to send additional information about your service or product by having a visitor email something likemoreinfo@yourdomain.com. In most other cases, they are used to send a ‘courtesy reply’ to anyone whom sends a query to your companies main email address. When visitors email this address, they receive a response such as:

Thanks for contacting our company! Someone will be returning a response to your question soon. If you require immediate assistance, please call 555-555-5555. Thanks!), and so forth.

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How do I create an auto responder?

Steve Eschweiler — Sat, 13 Nov 2010 13:52:41 +0000

1. Click New E-mail on the maildomain Controls page or existing mailbox settings.
2. If you chose New E-mail, enter the auto responder name in the Email address field.
3. Check Catch All to reply with this message if mail arrives at a nonexistent address on this mail domain.
If catch all isn’t enabled on any mail resource running on the autoresponder’s mail domain, incoming mail will bounce back to the sender with an error notification.
4. For security reasons, we strongly recommend you to enable antispam and antivirus for each autoresponder you use.
5. Set their preferences as follows:
For antispam, set Spam processing to Remove.
For antivirus, set Spam processing to Remove or Mark as spam, and MaxScore level to very aggressive or aggressive.
This way you can minimize risk of using your autoresponder for distributing spam, which is possible in case you choose to include incoming message in the autoresponse.
Scroll down to the Autoresponder section and fill out the form:
Check the box next to AUTORESPONDER.

Choose whether you want to quote the original message in the autoresponse. If you check this option, there is a risk for your auto responder to be used for distributing Spam messages sent to it from intruders. To minimize this risk, configure antispam for the auto responder as it is said in the item 4 above.
Enter the uniform response in the Message field and its title in the Subject field.
You can add attachments to your auto responder, for instance your corporate logo.
Click the Submit button at the bottom of the form.

Agree with the charges, if any.

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